Returns

Just relax. We want to make returns and exchanges as easy as possible. Equally, we’re conscious of the ecological cost of moving stuff back and forth. So we’ve tried to strike a balance.

From the date you received your product, you have 7 days to decide.

Refunds

We’ll pick up your plant and you’ll get most of your money back. We’ll have to deduct a delivery and pick-up fee to cover labour and transportation.

You'll get roughly 70% back if you return the plant within 7 days.

You'll get roughly 40% back after 7 days. 

You'll get roughly 30% back after 30 days. 

Your refund will be credited to the original form of payment used to make the purchase. We do not accept returns if there is significant damage. Cocojungle reserves the right to refuse this service to anyone.

Go to our Returns and Exchanges page to start the pick-up process.

Easy exchange

If you picked the wrong base or just want something else, feel free to look around the store again. If you pick something more expensive, you’ll have to pay the difference. If it’s cheaper, we’ll credit the amount. But we’ll have to add a small delivery and pick-up fee to cover labour and transportation.

Please go to our Returns and Exchanges page to start the pick-up process.

Gifts

Swap your gift for something else from our store and no one will be any the wiser. If you pick something more expensive, you’ll have to pay the difference. If it’s cheaper, we’ll credit the amount. But we’ll have to add a small delivery and pick-up fee to cover labour and transportation.

Please go to our Returns and Exchanges page to start the pick-up process.